Terms of Service

1. Scope

These terms apply to everyone visiting the website and to every service we provide: software development, mobile and web apps, systems integration, data and AI, infrastructure operations and monitoring, and technical consulting.

Where a signed contract differs from these terms, the contract prevails.

2. Quotations and contracts

• After discussing your needs we send a written quotation covering scope, deliverables, timeline, price and payment terms.
• A quotation is valid for 30 days from the date it is sent unless stated otherwise.
• An engagement starts when both parties sign a contract, or when the client confirms a quotation in writing (email included) and pays any deposit.
• Scope changes after that are agreed in an appendix or a supplementary quotation.

3. Our responsibilities

• Deliver the service within the agreed scope, timeline and quality.
• Keep the client's information, source code and data confidential, and access the client's systems only as the work requires.
• Tell the client promptly about risks, incidents or delays that could affect the work.
• Hand over the documentation needed to operate what we deliver.

4. Client responsibilities

• Provide information, data, access and feedback on time.
• Hold the legal rights to any data, content and third-party accounts provided to us.
• Pay on time as agreed in the contract.
• Remain responsible for their own content and business carried out on the delivered systems.

5. Intellectual property

Once paid in full, ownership of software and documents developed specifically for the client passes to the client, unless the contract says otherwise.

Handy Tech keeps its pre-existing or independently developed tools, libraries and know-how, and grants the client a perpetual right to use them where they form part of a deliverable. Open-source software is used under its own licence.

Content on handytech.vn belongs to Handy Tech and may not be copied for commercial use without written permission.

6. Confidentiality

Both parties keep each other's information confidential during and after the engagement, except information that is public or must be disclosed to a competent authority. Personal data is handled under the Privacy Policy.

7. Limitation of liability

Each party's liability is limited to actual, direct damage and does not exceed the total fees paid for the service concerned, except where the law provides otherwise.

We are not liable for disruption caused by changes or outages at third parties (marketplaces, cloud providers, APIs, network operators), but will help resolve them within the scope of the contract.

Information on the website is introductory and may change without notice.

8. Force majeure

Neither party is liable for failing to perform because of a force majeure event as defined by the Civil Code. The affected party must notify the other as soon as possible.

9. Governing law and disputes

These terms are governed by Vietnamese law. Disputes are first settled by negotiation; if that fails within 30 days, either party may bring the dispute to a competent court in Hanoi. See Refunds and complaints for the complaint process.

10. Changes

We may update these terms and will show the new effective date on this page. Engagements started before an update keep the terms in force when they started.