Delivery, acceptance and warranty

1. How we deliver

• Digital deliverables are handed over online: source code in the client's Git repository or transferred by us, the deployed system, and operating documentation.
• Credentials and secrets are shared over a secure channel, never by plain chat or email.
• Hardware included in a project (if any, such as cameras, sensors or label printers) is delivered and installed at the place, time and cost set out in the contract.
• There is no shipping fee for digital deliverables.

2. Delivery time

Timelines and milestones are set out in the quotation or contract. If a delay looks likely, we tell the client in advance with the reason and the new expected date.

3. Inspection and acceptance

• At each delivery the client checks the work on a staging or live environment against the agreed acceptance criteria.
• The client responds within 7 working days. Defects against the agreed requirements are fixed free of charge and delivered again.
• If no written response arrives within that time, or the client puts the work into live use, that part is considered accepted.

4. Warranty

• Free fixes for software defects against the agreed requirements for 30 days after acceptance, unless the contract sets a different period.
• Not covered: new features or changed requirements; defects caused by others modifying code or configuration; changes at third-party services (marketplace APIs, cloud providers); problems from use against instructions.
• Hardware is covered by the manufacturer's warranty.
• After the warranty period, clients can continue with a monthly maintenance and operations plan.